Ask the Expert
If you’re confused about aspects of the property management industry and you would like to know what your obligations are as a leaseholder, why not ‘Ask the Expert’?
This information service allows OM customers living in leasehold developments to submit their questions relating to general property management questions and queries. We will respond to you via this page and share with others.
Our OM Property Management Expert says:
“Persistent noise nuisance is best dealt with by your local council’s environmental health department, who may well have a noise abatement department. If you call them at the time of the noise they should come out to investigate the problem, measure the level of noise and take action against the offending party, which normally resolves the issue. They may ask you to keep a diary of events, which always helps if the matter has to be taken further. The cigarette nuisance is a little harder to deal with. As managing agents we will contact the offending party and, if they are tenants, their landlord (the leaseholder of the flat) and the letting agent by letter. We will inform them that we are aware of the noise and litter nuisance, bringing to their attention parts of the lease that apply to the leaseholder’s right to quiet enjoyment of their property. If the noise continues and the leaseholder/tenant is breaking terms of their lease we have a legal department that can advise on the matter. Please liaise with your property manager in this regard. We can seek an indemnity for costs if legal action has to be taken “
Our OM Property Management Expert says:
"Hi Susie, our procedure is the same with overseas Landlords as it is with any non-resident Landlord. As long as we have the correct contact details for you (email, postal address & telephone number) we are able to deal with you in the same way we deal with any leaseholder. Service charge demands will be sent by post (air mail in your case) or email upon request. Unfortunately at present we cannot send by both post and email automatically, however we hope to provide this service in the not-too-distant future. Postal correspondence will obviously take longer to reach you than leaseholders residing in the UK. If you urgently require your demand please call customer services who will send a copy via email manually. As a non-resident Landlord with tenants in your property you are required to have consent for subletting. This is usually obtained from the Landlord or the Landlord’s agents who will grant a Licence to Sub-let for which there is a fee payable. If you are unsure who deals with this service for your property please contact Customer Services on 08453 370272* (lo call) or email customercare@ompropertymanagement.co.uk”
If you have a question relating to property management please email
Please note that we will not be able to respond to maintenance or account queries that relate to specifically to OM Property Management managed developments, you can do this by contacting our Customer Services team on 08453 370272* (lo call) or email:
* The 08453 number allows customers calling from BT land lines to have their call charged at a ‘lo call’ rate wherever they are in the country. Mobile and other providers' charges may vary.
