Get in Touch

Call Us

Customer Services 24 hour payment line
Tel: 0333 321 4080* or 01582 401818
Lines open: Monday-Friday 8.00am-6.00pm

So we can get your call to the right team, please have the first 5 digits of your customer account number handy. This is the key number for your development and helps us to more quickly identify where you live.

Our ‘Out of Hours’ emergency service is available outside of these times. Call 0333 321 4080* or 01582 401818 for Emergency contact details

Calling from abroad?
Please dial +44 1582 401818

* Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. This applies when you call from any type of line including mobile, BT, other fixed line or payphone. As mobile and telecom providers’ charges may vary you can also call us on 01582 401818.

Email Us

Send us an email and we’ll respond as quickly as we can.


Write to us

OM Property Management
Marlborough House
Wigmore Place
Wigmore Lane

DX 134780 Luton 12
Fax: 01582 393701

Cheque payments
If you are writing to us and wish to enclose a cheque with your letter, please use our PO Box address:

OM Property Management Limited
PO Box 7730
BH25 9EP

Contact details for other departments

Contact details for our specialist teams who can help with these enquiries:

Moving home?
Solicitors can contact our Property Transfer team
on 01582 798170 or

Subletting, pet consents or major alterations?
Contact our sublet team on 01582 407701 or

Company Secretarial services
Contact our Company Secretarial department on 01582 407701 or

Your property online

Get access to development specific information, copies of our inspection reports and to make a payment online. Register Now NEW! Maintenance demo

Help & Advice

We’re here to help. From advice on service charges to legislation & compliance

How to Pay

We offer a number of payment options to suit your needs

Frequently Asked Questions

Here you’ll find answers to many popular questions on topics ranging from keeping pets to subletting your property

Looking for a Managing Agent?

If you’re looking for a managing agent we can help, telephone us on 01582 393712 or


Our Customer complaints procedure

We aim to do our best to provide a good service, in a polite, efficient and fair way but we understand that sometimes things can go wrong. When this happens we would like you to let us know, then we can try to put matters right as quickly and efficiently as possible.


To view a copy of our customer complaints procedure please: download the PDF