Make a complaint
Our Customer Complaints Procedure
We aim to do our best to provide a good service, in a polite, efficient and fair way but we understand that sometimes things can go wrong.
When this happens we would like you to let us know, then we can try to put matters right as quickly and efficiently as possible.
We take all complaints about our service very seriously and will endeavour to deal with your complaint promptly.
Customer complaints procedure
To view a copy of our customer complaints procedure please download the PDF below.
Please mention your 5 digit property reference number as well as your address when calling or emailing us as this helps to quickly identify your development and relevant property manager.
