Our service promise
Our Commitment to You
In direct response to feedback from our customers we introduced ‘Our Service Promise’, designed to give you a better understanding of what you can expect from us as the Managing Agent for your development or estate.
Our Service Promise also gives a simple and straightforward commitment to aim to:
- Provide a high standard of service, giving professional and timely advice
- Ensure that our staff are helpful, courteous and attentive to your needs.
- Provide customer satisfaction whilst always looking to further improve our service.
- Ensure honesty in our approach and be transparent about what we do.
- Be open and clear about our charges and fees.
- Acknowledge complaints, deal with them appropriately and learn any lessons from them.
How to obtain a copy of Our Service Promise
A copy of ‘Our Service Promise’ is available on your development’s website ‘Documents’ page – click on My OM Account to register for our online service.
Alternatively contact our customer service team quoting either your development name or 5 digit development number and ‘OM Our Service Promise’ in the subject line and we’ll send an electronic version for you. Or call our Customer Service Team on 08453 370272 (lo-call).
