We're here to help
Telephone Number
Customer Services: 08453 370272* (lo call)
Lines open: Monday-Friday 9am-5pm
‘Out of Hours’ emergency service available outside of these times – please call 08453 370272 (lo call) for information
Please email our Customer Services team:
Fax: 01582 393701
*The 08453 number allows customers calling from BT land lines to have their call charged at a ‘lo call’ rate wherever they are in the country. Mobile and other providers' charges may vary.
Other Departments Contact Numbers
| Switchboard | 01582 393700 |
| Company Fax: | 01582 393701 |
| Property Transfer Helpdesk | 01582 798170 |
| Subletting | 01582 393700 |
| Pet Consents | 01582 393700 |
| Company Secretarial (lo call rate) | 08450 345791 |
| Insurance Claims* (lo call rate) | 08453 002055 |
| Kingsborough Insurance Services |
01425 632341 |
Alternatively, you can fill in our enquiry form, and we will get back to you as soon as possible.
Calling from abroad? Dial +44 1582 393700
Postal Address
Write to us at:
OM Property Management
Marlborough House
Wigmore Place
Wigmore Lane
Luton
Bedfordshire
LU2 9EX
DX 134780 Luton 12
For details of how to find us, please click here.
By Email
If you contact us by email we seek to respond to all emails within 5 working days of receiving them.
Please email our Customer Services team:
or use the enquiry form - we will send your enquiry straight to the right people.
In the case of an emergency please call us first at any time if our office is closed our ‘Out of Hours Service’ will put you in touch with someone with knowledge of your development who can arrange for emergency repairs out of working hours.
Customer Complaints Procedure
To view a copy of our customer complaints procedure please click here
Please mention your 5 digit property reference number as well as your address when calling or emailing us as this helps to quickly identify your development and relevant property manager.
Move to Us
If you’re unhappy with your current managing agent, we can help! Whether you are a Resident Management Company, Landlord/Freeholder, Right to Manage Company or property owner; if you are looking to find out what options are available to move away from your current managing agent, we welcome the opportunity to discuss how we can meet your requirements.
Call a member of our team on 01582 393712 or send us an email using the form above. We’re here to help.
New to OM Property Management?
If you’re a developer, housebuilder, Registered Social Landlord (RSL) or Housing Association, Resident Management Company or Right to Manage Company looking to appoint a managing agent who can offer you an unrivalled level of service, please contact a member of our team on 01582 393712 or email:
