Our field-based Property Managers

We realise every development has different needs. That's why you can benefit from a dedicated Property Manager who provides a first-class service and really knows your development.

How they work
Our field-based Property Managers spend most of the week out visiting developments, inspecting sites and buildings to ensure that maintenance and repair works have been successfully completed, identifying issues where action is required, and when previously agreed meeting residents.

Based in one geographic area or region, they are responsible for a number of developments that can be visited easily by car. They will then return to their home-based office to complete inspection reports, contact contractors & suppliers and respond to emails from both the Luton support centre and customers as required. Regular visits are also made to Luton for company training, to meet customer business coordinators and to discuss year end accounts with our accountants.

Property Managers also work with recognised Residents Associations or RMC Directors, often meeting outside normal office hours as agreed.

It’s not just the Property Manager
Although the Property Manager has overall responsibility for the management of your development, he or she is supported by the Customer Service team and other departments.

Any of our customer advisors can see, at the push of a button, the status of any unresolved telephone call complaint, hard copy letter or email which has been sent to us. They ensure that all communication received is recorded on our property management system database, allowing any advisor to see copies of everything that we have sent a customer by simply locating their address. This robust recording of information allows us to ensure that responses are issued in a timely manner.

This means that the Customer Service team can often resolve complaints straight away, without having to contact your Property Manager.